Directives in Workplace Discourse

Authored by: Junko Saito , Haruko Minegishi Cook

The Routledge Handbook of Language in the Workplace

Print publication date:  August  2017
Online publication date:  August  2017

Print ISBN: 9781138915855
eBook ISBN: 9781315690001
Adobe ISBN:


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This chapter presents an overview of studies on directives in workplaces in both Western and Eastern scholarship, in particular focusing on gendered language and politeness. The chapter first provides a brief description of general issues in research on directives. It then reviews studies on directives in the literature on language and gender and documents how individuals in workplaces draw on normatively masculine and feminine interactional styles to achieve institutional objectives, as well as to project one’s professional identities. The chapter also delineates how people in superior positions, when giving directives, utilize linguistic politeness in order to manage good workplace relationships.

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