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Routledge Handbook on Information Technology in Government

Edited by: Yu-Che Chen , Michael J. Ahn

Print publication date:  February  2017
Online publication date:  April  2017

Print ISBN: 9781138925670
eBook ISBN: 9781315683645
Adobe ISBN: 9781317406792

10.4324/9781315683645
 Cite  Marc Record

Book description

The explosive growth in information technology has ushered in unparalleled new opportunities for advancing public service. Featuring 24 chapters from foremost experts in the field of digital government, this Handbook provides an authoritative survey of key emerging technologies, their current state of development and use in government, and insightful discussions on how they are reshaping and influencing the future of public administration. This Handbook explores:

  • Key emerging technologies (i.e., big data, social media, Internet of Things (IOT), GIS, smart phones & mobile technologies) and their impacts on public administration
  • The impacts of the new technologies on the relationships between citizens and their governments with the focus on collaborative governance
  • Key theories of IT innovations in government on the interplay between technological innovations and public administration
  • The relationship between technology and democratic accountability and the various ways of harnessing the new technologies to advance public value
  • Key strategies and conditions for fostering success in leveraging technological innovations for public service

This Handbook will prove to be an invaluable guide and resource for students, scholars and practitioners interested in this growing field of technological innovations in government.

Table of contents

Prelims Download PDF
Chapter  1:  The Promises and Opportunities of Information Technology in Government Download PDF
Chapter  2:  Transforming Government Services Over Time Download PDF
Chapter  3:  Information Policies Download PDF
Chapter  4:  An Integrative Framework for Effective Use of Information and Communication Technologies (ICTS) for Collaborative Public Service Networks Download PDF
Chapter  5:  Using System Dynamics for the Analysis of Complex Social Problems and Public Policy Alternatives Download PDF
Chapter  6:  Big Data and Local Performance Management Download PDF
Chapter  7:  Mobile Location-Based Service (LBS) Apps for the Public Sector Download PDF
Chapter  8:  Internet of Things for Public Service Download PDF
Chapter  9:  Big Data Analysis on Public Opinion Download PDF
Chapter  10:  E-Government and Citizen Trust in Government Download PDF
Chapter  11:  Social Media Communication Modes in Government Download PDF
Chapter  12:  Resident-Government Engagement via New Technologies Download PDF
Chapter  13:  Civic Hacking Download PDF
Chapter  14:  Catching on and Catching up Download PDF
Chapter  15:  Navigating the Open Government Comfort Zone for the Effective Use of Open Data Download PDF
Chapter  16:  Technology, Transparency, and Local Government Download PDF
Chapter  17:  Protection of Personally Identifiable Information in Government Download PDF
Chapter  18:  An Exploratory Study of E-Participation Technology Adoption by Citizens Download PDF
Chapter  19:  Providing Critical Emergency Communications via Social Media Platforms Download PDF
Chapter  20:  An Analysis of Main Attributes for Governance in Smart Cities Download PDF
Chapter  21:  Cyberinfrastructure for Collaborative Scientific Networks Download PDF
Chapter  22:  E-Government in China  Download PDF
Chapter  23:  Critical Factors behind Korean E-Government Success Download PDF
Chapter  24:  Conclusion Download PDF
Index Download PDF
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