Beyond ‘report, block, ignore’

Informal responses to trolling and harassment on social media

Authored by: Frances Shaw

The Routledge Companion To Media And Activism

Print publication date:  March  2018
Online publication date:  March  2018

Print ISBN: 9781138202030
eBook ISBN: 9781315475059
Adobe ISBN:


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People experiencing trolling and harassment have limited governance tools available to them (Crawford & Gillespie 2014; Sanfilippo et al. 2017: 1809). However, there are also unofficial or informal strategies for combatting trolling and harassment (Jane 2016). This chapter focuses on discourses surrounding tools to combat trolling and harassment on Twitter, drawing on and extending previous work on discursive tactics against harassment in feminist blogs (Shaw 2013) and on the use of screenshots in response to harassment on dating apps and sites (Shaw 2016), as well as other forms of ‘feminist digilantism’ (Jane 2016).

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