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Auditing Organizational Communication

A handbook of research, theory and practice

Edited by: Owen Hargie , Dennis Tourish

Print publication date:  March  2009
Online publication date:  March  2009

Print ISBN: 9780415414456
eBook ISBN: 9780203883990
Adobe ISBN: 9781134122059

10.4324/9780203883990
 Cite  Marc Record

Book description

Auditing Organizational Communication is a thoroughly revised and updated new edition of the successful Handbook of Communication Audits for Organizations, which has established itself as a core text in the field of organizational communication. Research studies consistently show the importance of effective communication for business success. They also underscore the necessity for organizations to put in place validated techniques to enable them to systematically measure and monitor their communications. This Handbook equips readers with the vital analytic tools required to conduct such assessments.

Owen Hargie, Dennis Tourish and distinguished contributors drawn from both industry and academia:

  • provide a comprehensive analysis of research, theory and practice pertaining to the communication audit approach
  • review the main options confronting organizations embarking on audit
  • discuss the merits and demerits of the approaches available
  • provide case studies of the communication audit process in action
  • illustrate how findings can be interpreted so that suitable recommendations can be framed
  • outline how reports emanating from such audits should be constructed.

This second edition arrives at a time of considerable growing interest in the area. A large volume of research has been published since the last edition of the book, and the text has been comprehensively updated by reviewing this wealth of data. In addition, new chapters on social network analysis and auditing the communication revolution have been added, together with new case study chapters illustrating audits in action.

Table of contents

Prelims Download PDF
Chapter  1:  Communication and organizational success Download PDF
Chapter  2:  Auditing communication to maximize performance Download PDF
Chapter  3:  The questionnaire approach Download PDF
Chapter  4:  The interview approach Download PDF
Chapter  5:  The focus group approach Download PDF
Chapter  6:  Data collection log-sheet methods Download PDF
Chapter  7:  Communication network analysis Download PDF
Chapter  8:  Auditing professional practice Download PDF
Chapter  9:  Auditing electronic communication Download PDF
Chapter  10:  Crafting the audit report Download PDF
Chapter  11:  Charting communication performance in a healthcare organization Download PDF
Chapter  12:  A communication audit of a hospital clinic Download PDF
Chapter  13:  A communication audit of a paper mill Download PDF
Chapter  14:  An interpretive audit case study Download PDF
Chapter  15:  Auditing the annual business conference of a major beverage company Download PDF
Chapter  16:  Auditing the corporate culture of a large manufacturing company Download PDF
Chapter  17:  Auditing a major police organization Download PDF
Chapter  18:  Auditing a major retail chain Download PDF
Chapter  19:  A case of making sense of organizational communication Download PDF
Chapter  20:  Strategy, research and pedagogy Download PDF
References Download PDF
Author_index Download PDF
Appendix Download PDF
Subject_index Download PDF
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