Satisfaction with Distance Education

Authored by: Mike Allen , Kikuko Omori , Nancy Burrell , Edward Mabry , Erik Timmerman

Handbook of Distance Education

Print publication date:  December  2012
Online publication date:  May  2013

Print ISBN: 9780415897648
eBook ISBN: 9780203803738
Adobe ISBN: 9781136635571


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Estimates suggest that upwards of 20% of all undergraduate students have enrolled in a distance education course (U.S. Department of Education, 2011). Clearly, the distance learning (DL) format, which we define as instruction in which there is no expectation for the physical copresence of the learner and instructor, is popular when students to register for courses. What is less clear is the degree to which these courses satisfy the expectations held by the students enrolling in them. To address this issue, the present chapter focuses on student satisfaction with distance education and the implications of various technological applications.

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