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Handbook of hospitality human resources management

Edited by: Dana V. Tesone

Print publication date:  June  2008
Online publication date:  September  2008

Print ISBN: 9780080450810
eBook ISBN: 9780080914350
Adobe ISBN: 9781136400049

 Cite  Marc Record

Book description

Handbook of Hospitality Human Resources Management is an authoritative resource comprising an edited collection of papers, which review and discuss this crucial aspect of hospitality, whilst illustrating how theories and concepts can be applied to the hospitality industry. Written by internationally recognized practitioners and academics, this book provides thorough reviews and discussions.

The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners.

Table of contents

Prelims Download PDF
Chapter  1:  HR in the hospitality industry: strategic frameworks and priorities Download PDF
Chapter  2:  Job analysis: the basis for all things H.R. Download PDF
Chapter  3:  Get it right the first time: using job competencies for positive hiring outcomes in the hospitality industry Download PDF
Chapter  4:  Organizational culture in the casual dining restaurant industry: the impact that culture has on service quality and customers' intentions to return Download PDF
Chapter  5:  Ethical principles and practices in human resources management Download PDF
Chapter  6:  Human resources management and a service culture Download PDF
Chapter  7:  Employee relations: a problem-solving approach Download PDF
Chapter  8:  Human resource management's role in ethics within the hospitality industry Download PDF
Chapter  9:  Organisational communication in the hospitality industry: critical issues Download PDF
Chapter  10:  Employee turnover: calculation of turnover rates and costs Download PDF
Chapter  11:  The role of conflict management in human resource development in the hospitality industry Download PDF
Chapter  12:  Work-family conflict and facilitation: implications for hospitality researchers Download PDF
Chapter  13:  The optimal hospitality leader: creating a thriving, self-motivating, leadership-followership organizational network Download PDF
Chapter  14:  The path of least resistance? Choice and constraint in HRM strategy in the UK hotel sector Download PDF
Chapter  15:  Employee orientation and mentoring programs Download PDF
Chapter  16:  Human capital development: a return on investment perspective Download PDF
Chapter  17:  Contributing to employee development through training and education Download PDF
Chapter  18:  An HR practitioner's view: four actions that HR executives can take to get their services used Download PDF
Chapter  19:  Employee management and innovation Download PDF
Chapter  20:  Development of a sustainable tourism hospitality human resources management module: a template for teaching sustainability across the curriculum  Download PDF
Chapter  21:  Strategic human resources management issues in hospitality and tourism organizations Download PDF
Index Download PDF
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