Disciplinary Action, Complaints, and Grievances

Authored by: Herman Koren , Alma Mary Anderson

Management and Supervisory Practices for Environmental Professionals

Print publication date:  February  2021
Online publication date:  February  2021

Print ISBN: 9780367647049
eBook ISBN: 9781003133100
Adobe ISBN:


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When you have successfully completed this lesson, you should:

Recognize that many environmental influences affect an individual and may cause him or her to be a disciplinary problem.

Know the various techniques used for discipline.

Recognize what is required to discipline someone and know how the disciplinary process works.

Recognize that the purpose of discipline is not to punish but to improve the individual.

Understand that employees generally resent discipline and why this is so.

Recognize that employees will break rules and why.

Understand that the supervisor/manager should never act out of anger and know the probable results of such action.

Understand that discipline problems are most frequently caused by a failure in one or more of three areas—in employee selection, in supervision, or in the employee.

Recognize the causes of complaints and grievances.

Know the formal grievance procedure in both a non-union and a union situation.

Understand that not every grievance can be satisfied and not every complaint can be corrected to the satisfaction of the individual.

Understand that the supervisor/manager should neither play down nor avoid complaints and grievances but to air them and settle them before they cause further problems.

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