Communications Part II

Electronic Communications, Research, Meetings, Memoranda, Business Letters, and Reports

Authored by: Herman Koren , Alma Mary Anderson

Management and Supervisory Practices for Environmental Professionals

Print publication date:  February  2021
Online publication date:  February  2021

Print ISBN: 9780367647049
eBook ISBN: 9781003133100
Adobe ISBN:


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When you have successfully completed this lesson, you should:

Understand the significance of social media in our society and the role that it plays as it interacts with technical and professional work to solve problems.

Understand the advantages and disadvantages of social media to the general population.

Understand the significance of social media as it relates to the acquisition of information and its use by technical and professional people, and the related advantages and disadvantages of this type of information gathering.

Know how to utilize social media to distribute information to the public—advantages and disadvantages.

Utilize information gathered from the public via social media sites—advantages and disadvantages.

Know where to find professional and technical information and how to access it.

Understand the significance of portals.

Understand the ability to access information from websites of professional associations, universities, research centers, etc.

Understand that research is a significant form of communications and that it needs to be interpreted for use by the public or even some technical and professional people, so it can be put to practical application to solve problems.

Understand the significance of storytelling as a significant form of verbal communications and how, if the story is interesting, it can teach lessons of value to the recipient of the information.

Understand the significance of casual conversations which are part of normal interactions of people at work or elsewhere, but must be very carefully thought out when a supervisor/manager talks to people working for him/her.

Understand the great significance of visual communications in the teaching and learning process as it emphasizes key points of the discussion and helps the reader remember what is taught.

Understand the role of the meeting in the communication process.

Know how to prepare for a meeting, how to conduct a meeting, and how to use necessary follow-up.

Know the mechanics of memo writing and how to get your message clearly across.

Be able to set up a follow-up system.

Be able to prepare a business letter.

Know how to develop a formal report, where to secure the information, and the format for such a report.

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