Communications Part I

The Practical Art of Communications—Communications Problems

Authored by: Herman Koren , Alma Mary Anderson

Management and Supervisory Practices for Environmental Professionals

Print publication date:  February  2021
Online publication date:  February  2021

Print ISBN: 9780367647049
eBook ISBN: 9781003133100
Adobe ISBN:


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When you have successfully completed this lesson, you should:

Understand how the communication process works.

Recognize the importance of the concept of one-way versus two-way communications and why two-way communications are necessary.

Recognize the many human barriers to communication and how to avoid them.

Understand that communications go upward, downward, and in a horizontal manner, and know the types of communications that go in these directions.

Recognize the variety of communications problems that exist and know how to compensate for them.

Recognize that a grapevine will exist in the organization and what it is to continually provide proper information if grapevine problems are to be avoided.

Understand the art of oral communications and the techniques of speaking, listening, and perceiving.

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