Firm, but Fair—How to Work with People

Authored by: Herman Koren , Alma Mary Anderson

Management and Supervisory Practices for Environmental Professionals

Print publication date:  February  2021
Online publication date:  February  2021

Print ISBN: 9780367647025
eBook ISBN: 9781003130529
Adobe ISBN:


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When you have successfully completed this lesson, you should

Understand the nature of control and how the positive approach can be far more useful than any negative approach.

Recognize that there are barriers to control and that they can affect the quality and quantity of work.

Since people are not machines, techniques of controlling the work of individuals may create problems.

Understand conditions, including those discussed in the lesson, that may lead to negative results in poor quality and quantity of work.

Practice being part of the workforce when needed and never ask anyone to do a job that you yourself would not do.

Understand that errors can be made unintentionally, and if the individual does not have adequate training, always evaluate the situation and provide training where needed.

Understand the significance of the first meeting with the new employee and how a supervisor/manager may affect future production by either acting in a negative manner or a highly positive manner.

Understand that the authority vested in the supervisor/manager does not have to be announced to the workforce, but is assumed to be there, because the individual is a good leader.

Understand that the art of leadership is the ability to get other people to follow your direction and willingly do what has been asked of them.

Utilize the six items in the lesson that will help you become a better leader.

Recognize that the verbal and non-verbal signals that you give the workforce when you issue instructions, or if necessary orders in the event of an emergency, have a direct effect on how individuals will respond and whether or not you will be successful.

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